Schedule: Monday-Friday 0800-1700 with weekends, holidays, on-call, and other shifts as needed.

Location: Heart Hospital Of New Mexico-Lovelace

Hourly/Salary: Salary

JOB SUMMARY:
Responsible for the technical and/or staff performance of their section. Monitors Quality Control,
proficiency and competency testing. Participate as effective team member in section
management relative to communications, operations, finances and personnel as appropriate.
Assist the Manager and/or Director and appropriate Medical Director(s) in meeting customer
expectations, patient care, technical performance, quality and finances.

ESSENTIAL FUNCTIONS:
1. Technical

a) Serves as a technical resource for testing sites in area or discipline(s).
b) Provide technical assistance in the development of new assays or procedures as assigned.
Interpret data with the relevant pathologist/medical director and/or supervisor or manager.
c) Researches and resolves problems and/or assists others in resolving problems appropriately.
d) Consult with pathologists, supervisors or managers regarding difficult analyses, abnormal
findings or conflicting results.
e) Ensure maintenance on instruments is performed as needed or appropriate.
f) Participate in developing/implementing computer system improvements for existing and new
computer systems. Work with I.S. to ensure computer file maintenance for relevant assays is
correct and up to date.
g) Maintain and update department procedure manuals as needed or appropriate. Develop new
procedures and special reports as needed.
h) Be competent to perform appropriate tests in the section. Perform testing as required by
workload or staffing.
2. Quality Assurance / Quality Control
i) Responsible for QC (including maintenance and temperature charts). Ensure that monthly
QC reports are prepared and submitted to the Pathologist or designee.
j) Assist in development, monitoring and reporting of Quality Assurance standards and
objectives.
k) Participate in QA programs to ensure that Quality standards are met. Continually evaluate the
needs and expectations of the customers and implement new quality processes to insure that these expectations are met or exceeded.
l) Serve as consultant for QA/QC problem situations; work to resolve situations as they occur
so that testing may continue in a timely manner.
m) May serve as a delegate to the Medical Director.

3. Compliance
a) Implement, maintain and document standard laboratory procedures to ensure quality test
results, and the safety and security of personnel and property. Ensure section compliance
with all regulatory agencies and inspections. Prepare for and host onsite inspections by
certification agencies including CAP, ASHI, AABB, JCAHO, etc.
b) Ensure proficiency tests are performed as scheduled, results are evaluated, and that corrective
(technical) action is performed as needed.
4. Training
a) Establish, maintain and document appropriate training and competency programs to insure
that all employees are trained and understand the expectations of the section.
b) Ensure that new hires, students, residents, and fellows are trained appropriately in the area(s)
of technical specialty as needed or appropriate.
5. Budgeting / Inventory Control
a) Provide appropriate inventory control. Review invoices and forward for approval as
appropriate.
b) Participate in preparing and meeting budgets for personnel, supplies and capital equipment
needed for the section. Assist with cost accounting of supplies and labor for specific tests
performed in the section.
6. Organizational / Employee Development
a) Supervise and evaluate the technical work of techs and students and other staff working in
the section.
b) Communicate regularly with employees regarding their performance.
c) Prepare and/or perform employee performance evaluations and disciplinary actions with staff
following TriCore policies.
d) Review and prioritize workload and work to match staffing to meet workload.
Prepare/oversee the preparation of staff work schedules.
a) Participate in hiring decisions, including job postings, reviewing applications and
interviewing applicants.
b) Actively solicit staff input and feedback. Listen with the purpose of understanding
employee concerns, questions, ideas and opinions.
c) Actively support and implement department procedures, polices and strategies to support
the corporate vision, values and strategic plans.
d) Assist with marketing of the section(s)’ services through client contact, providing
information for marketing brochures, and tours to community groups as appropriate.
e) Communicate with department management team and staff to ensure appropriate sharing
of information.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

MINIMUM EDUCATION
? Bachelor Degree in a relevant field.
MINIMUM EXPERIENCE:
? Four years of clinical lab experience.
OTHER REQUIREMENTS:
? ASCP Technologist/Scientist certification or equivalent.
PREFERENCES:
? Specialty certification and/or training if available.
? Prior supervisory and/or lead experience.

GENERAL REQUIREMENTS:
1. Handle special projects as needed or directed. Conduct R & D as appropriate.
2. Facilitate and/or participate in Quality Management Teams as needed or appropriate.
3. Maintain an up to date knowledge of laboratory medicine through self study and
participation in continuing education programs. Attend a minimum 8 continuing
education programs per anniversary year with at least 3 of these being technical programs
and at least 1 outside of TriCore.
4. Attend department and supervisory meetings as scheduled.
5. Serve as "manager on call" as needed or directed.
6. Work closely with appropriate medical/scientific director(s) regarding decisions on
matters relating to patient care, technical performance, quality and finances. This may
include, but is not limited to, such matters as capital, methodology and budget. Also,
decisions on matters relating to key personnel.
7. Other duties as assigned.
8. Handles hazardous materials and wastes in accordance with safety procedures and
regulations. Specific training requirements are documented in TriCore’s Waste
Management Plan, SAF-011.
9. Good organizational skills
10. Moderate PC knowledge/skills
11. Training skill/experience

12. Leadership skills/experience
13. Strong communication skills. Ability to listen effectively and to deal with difficult
situations effectively.
14. Ability to solve complex problems and communicate solutions appropriately.
15. Be flexible and adaptable to change.
16. Ability to deal effectively with clients, patients, physicians and all internal and external
customers.